Takt time. Google it, and you will be amazed at the definitions you will come across. But besides the ones that mix up takt time with cycle time, and the ones that speak of takt time as a rate, most of them will give you something along the lines of the time...
People, not working in manufacturing, often tell me they don’t think this Lean “stuff” is applicable to their service context. Particularly not when their service involves servicing a physically present customer that is, therefore, an intrinsic part of the process....
Delivery reliability; there hardly is a company that is not measuring this in one way or another. After all, we all want and need to be customer-oriented, right? Measuring our delivery reliability should enable us to check the achievement of our objectives and...
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